Contact information

Lacy JB Storage is operated by LACY JB9S SOLUTIONS LLC.

If you have a question about an order, a product, shipping, returns, or anything else, please reach out through any of the channels below. Support replies within 1 business day (Monday-Friday).

Customer Support

Email: support@lacyjb9ssolutions.com
Phone: (270) 557-7324
Mailing address: 410 State St, Paducah, KY 42001

Business Hours

Monday - Friday, 9:00 AM - 5:00 PM (Eastern Time). We are closed on U.S. federal holidays. Messages received outside business hours are answered on the next business day.

Response SLA

All email and phone inquiries receive a first response within 24 business hours. Order, shipping, and return questions are typically resolved within 1-2 business days.

Returns and Refunds

Please contact us by email before sending any return; see the Refund Policy for the full procedure and return address.